Frequently
asked
questions
Discover what is going at Zeam
Frequently
asked
questions
Discover what is going at Zeam
Frequently
asked
questions
Discover what is going at Zeam
Why Choose Zeam?
Discover the powerful features that make Zeam the perfect digital wallet for your financial needs.
Multi-Currency Wallet
Save and transact in multiple currencies with competitive exchange rates.
- ZARZ and USDZ accounts
- Instant currency swapping
- No fees for currency conversion
- Protection from currency devaluation
Safe & Secure
Your money is protected with enterprise-grade security.
- Bank-level security
- Identity verification
- PIN protection
- Secure money storage
Instant Transfers
Send money to other Zeam users instantly and for free.
- Free transfers between Zeamers
- Instant transactions
- QR code payments
- Cross-border transfers
Frequently Asked Questions
Frequently Asked Questions
Identity verification
Why do I need to do an identity verification?
What if I do not have my documents with me?
My phone’s camera is not working, what now?
My application was rejected, can you help me?
Is there an age restriction?
How do I reset my security pin?
Add funds
How can I add funds to Zeam?
I used the incorrect bank reference, can you help me?
How do I add funds at an EasyPay retailer?
Spend
How do I shop with Zeam?
Where can I shop with Zeam?
Where can I find my purchased voucher?
How do I shop with a wicode?
How do I get cash from my Zeam wallet?
Send
Which countries can I send money to?
How do I send money to Zimbabwe?
How do I send money to Malawi, Zambia and Kenya?
© 2025 Zeam. All rights reserved.
The “Zeam Group” operates through a number of entities and regulated partners across various jurisdictions. Zeam works in partnership with licensed financial institutions and payment providers to facilitate fiat and crypto transactions across Africa, Europe, and select global corridors. Read our crypto disclosure here (link)
Use of Zeam’s services is subject to jurisdictional availability and regulatory constraints. By accessing or using this website or our app, you confirm that you are doing so voluntarily, without direct solicitation where local regulation prohibits such engagement. Zeam does not promote, market, or offer its services to users in jurisdictions where such activity is restricted.
Zeam is committed to compliance with global Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations.
Use of Zeam’s services is subject to jurisdictional availability and regulatory constraints. By accessing or using this website or our app, you confirm that you are doing so voluntarily, without direct solicitation where local regulation prohibits such engagement. Zeam does not promote, market, or offer its services to users in jurisdictions where such activity is restricted.
Zeam is committed to compliance with global Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations.
© 2025 Zeam. All rights reserved.
The “Zeam Group” operates through a number of entities and regulated partners across various jurisdictions. Zeam works in partnership with licensed financial institutions and payment providers to facilitate fiat and crypto transactions across Africa, Europe, and select global corridors. Read our crypto disclosure here (link)
Use of Zeam’s services is subject to jurisdictional availability and regulatory constraints. By accessing or using this website or our app, you confirm that you are doing so voluntarily, without direct solicitation where local regulation prohibits such engagement. Zeam does not promote, market, or offer its services to users in jurisdictions where such activity is restricted.
Zeam is committed to compliance with global Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations.
Use of Zeam’s services is subject to jurisdictional availability and regulatory constraints. By accessing or using this website or our app, you confirm that you are doing so voluntarily, without direct solicitation where local regulation prohibits such engagement. Zeam does not promote, market, or offer its services to users in jurisdictions where such activity is restricted.
Zeam is committed to compliance with global Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations.
Making financial services accessible to everyone across Africa.
© 2025 Zeam. All rights reserved.
Zeam SA (Pty) Ltd is a juristic representative of Paytec Services (Pty) Ltd. Paytec Services is Financial Service Provider rendering services in respect of crypto assets (CASP) (Read Crypto Public Disclosure), subject to the Financial Advisory and Intermediary Services Act of South Africa (FAIS) and is subject to regulatory oversight by the Financial Sector Conduct Authority of South Africa (FSCA). Paytec Services has been assigned an FSP number (53737) pending the final determination of its CASP application. In the interim, Paytec Services continues to conduct its business lawfully as a CASP in accordance with the FSCA’s Exemption Regime. Paytec is an Accountable Institution registered with the Financial Intelligence Centre (ORG 65501).
The “Zeam Group” operates through a number of entities and regulated partners across various jurisdictions. Zeam works in partnership with licensed financial institutions and payment providers to facilitate fiat and crypto transactions across Africa, Europe, and select global corridors. Read our crypto disclosure here (link)
Use of Zeam’s services is subject to jurisdictional availability and regulatory constraints. By accessing or using this website or our app, you confirm that you are doing so voluntarily, without direct solicitation where local regulation prohibits such engagement. Zeam does not promote, market, or offer its services to users in jurisdictions where such activity is restricted.
Zeam is committed to compliance with global Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations.
Use of Zeam’s services is subject to jurisdictional availability and regulatory constraints. By accessing or using this website or our app, you confirm that you are doing so voluntarily, without direct solicitation where local regulation prohibits such engagement. Zeam does not promote, market, or offer its services to users in jurisdictions where such activity is restricted.
Zeam is committed to compliance with global Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations.