Getting Verified On Zeam: What You Need and How Long It Takes

If you're ready to start sending or receiving money with Zeam, the first step is simple: get verified.
Verification is how we keep your money safe and make sure your account is secure. The good news? It’s quick, easy, and free.

Here’s everything you need to know.

Why Do I Need to Get Verified?

To use Zeam to its full potential, like sending money across borders, cashing out at EasyPay retailers, or requesting payments, you need a verified account.

Verification:

• Keeps your account safe from fraud

• Helps us follow financial laws in South Africa, Malawi, and Zimbabwe etc.

• Unlocks full access to sending, receiving, and rewards

What You Need to Get Verified

You only need two things:

1. A valid ID document
   Depending on where you live, this could be:

   • South African ID or passport

   • Malawian passport or national ID

   • Zimbabwean ID, passport, or residence permit

2. A selfie
   We’ll ask for a clear photo of your face to confirm that the ID is really yours.

How Long Does It Take?

Most verifications are done in under 24 hours, often within a few minutes.

Once you're verified, you’ll receive a message on WhatsApp or inside the Zeam app confirming you’re ready to use all features.

Having Trouble?

Make sure your photos are:

• Clear and not blurry

• In good lighting

• Showing your full face and ID

Still stuck?
Reach out to our support team anytime via WhatsApp or email - we’re here to help.

What Happens After Verification?

Once you're verified, you can:

• Send money to family in Zimbabwe or Malawi and more.

• Cash out at thousands of retailers

• Get paid without a bank account
  
  

Final Tip

Even if you're using Zeam for personal reasons or work, verification is the key that unlocks everything. It only takes a few minutes - but it opens the door to safer, faster financial services built for you.