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Frequently asked questions

Add funds

How to add funds your Zeam account via Bank transfer

Topping up your Zeam account is simple and straightforward. Just follow these steps to add funds quickly and securely:

1

Access the Add funds Feature

From the home screen of the Zeam app, tap on the "Add Funds" button.

2

Select Bank transfer and view the payment details

On the next screen, you will see the banking details to deposit your funds. These details are unique to your account.

Important: Your unique code = your reference

Always use the unique code provided as the payment reference. This code is how we link the funds to your Zeam account.

3

Make the payment

From your banking app, transfer the desired amount using the provided banking details. It may take some time for the payment to process, but don't worry—your money is on its way!

4

Confirmation notification

Once your payment has been processed, you’ll receive a notification confirming that the funds have been added to your Zeam account. Processing typically takes less than one business day.

How to add funds your Zeam account via Cash

You can top up your account with cash

1

Access the Add funds Feature

From the home screen of the Zeam app, tap on the "Add Funds" button.

2

Select EasyPay cash-in and view the payment details

On the next screen, view your EasyPay reference code - these details are unique to your account.

Important: Your unique code = your reference

Always use the unique code provided as the payment reference. This code is how we link the funds to your Zeam account.

3

Make the payment

Transfer the desired amount using the provided banking details. It may take some time for the payment to process, but don't worry—your money is on its way!

4

Confirmation notification

Once your payment has been processed, you’ll receive a notification confirming that the funds have been added to your Zeam account. Processing typically takes less than one business day.

Frequently asked questions

See below if some of these questions that we have received’s response answers your question.

What is Zeam?

How do I fund my Zeam wallet?

How do I save in Zeam?

How do I swap between currencies?

How do I send funds to someone on Zeam?

How do I send funds internationally?

How can I shop using Zeam?

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Discover answers to frequently asked questions we receive we have created how to guides for.

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© 2025 Zeam. All rights reserved.

The “Zeam Group” operates through a number of entities and regulated partners across various jurisdictions. Zeam works in partnership with licensed financial institutions and payment providers to facilitate fiat and crypto transactions across Africa, Europe, and select global corridors. Read our crypto disclosure here (link)

Use of Zeam’s services is subject to jurisdictional availability and regulatory constraints. By accessing or using this website or our app, you confirm that you are doing so voluntarily, without direct solicitation where local regulation prohibits such engagement. Zeam does not promote, market, or offer its services to users in jurisdictions where such activity is restricted.

Zeam is committed to compliance with global Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations. 

Use of Zeam’s services is subject to jurisdictional availability and regulatory constraints. By accessing or using this website or our app, you confirm that you are doing so voluntarily, without direct solicitation where local regulation prohibits such engagement. Zeam does not promote, market, or offer its services to users in jurisdictions where such activity is restricted.

Zeam is committed to compliance with global Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations. 

© 2025 Zeam. All rights reserved.

The “Zeam Group” operates through a number of entities and regulated partners across various jurisdictions. Zeam works in partnership with licensed financial institutions and payment providers to facilitate fiat and crypto transactions across Africa, Europe, and select global corridors. Read our crypto disclosure here (link)

Use of Zeam’s services is subject to jurisdictional availability and regulatory constraints. By accessing or using this website or our app, you confirm that you are doing so voluntarily, without direct solicitation where local regulation prohibits such engagement. Zeam does not promote, market, or offer its services to users in jurisdictions where such activity is restricted.

Zeam is committed to compliance with global Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations. 

Use of Zeam’s services is subject to jurisdictional availability and regulatory constraints. By accessing or using this website or our app, you confirm that you are doing so voluntarily, without direct solicitation where local regulation prohibits such engagement. Zeam does not promote, market, or offer its services to users in jurisdictions where such activity is restricted.

Zeam is committed to compliance with global Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations. 

© 2025 Zeam. All rights reserved.

The “Zeam Group” operates through a number of entities and regulated partners across various jurisdictions. Zeam works in partnership with licensed financial institutions and payment providers to facilitate fiat and crypto transactions across Africa, Europe, and select global corridors. Read our crypto disclosure here (link)

Use of Zeam’s services is subject to jurisdictional availability and regulatory constraints. By accessing or using this website or our app, you confirm that you are doing so voluntarily, without direct solicitation where local regulation prohibits such engagement. Zeam does not promote, market, or offer its services to users in jurisdictions where such activity is restricted.

Zeam is committed to compliance with global Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations. 

Use of Zeam’s services is subject to jurisdictional availability and regulatory constraints. By accessing or using this website or our app, you confirm that you are doing so voluntarily, without direct solicitation where local regulation prohibits such engagement. Zeam does not promote, market, or offer its services to users in jurisdictions where such activity is restricted.

Zeam is committed to compliance with global Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations. 

Making financial services accessible to everyone across Africa.

© 2025 Zeam. All rights reserved.

Zeam SA (Pty) Ltd is a juristic representative of Paytec Services (Pty) Ltd. Paytec Services is Financial Service Provider rendering services in respect of crypto assets (CASP) (Read Crypto Public Disclosure), subject to the Financial Advisory and Intermediary Services Act of South Africa (FAIS) and is subject to regulatory oversight by the Financial Sector Conduct Authority of South Africa (FSCA). Paytec Services has been assigned an FSP number (53737) pending the final determination of its CASP application. In the interim, Paytec Services continues to conduct its business lawfully as a CASP in accordance with the FSCA’s Exemption Regime. Paytec is an Accountable Institution registered with the Financial Intelligence Centre (ORG 65501).

The “Zeam Group” operates through a number of entities and regulated partners across various jurisdictions. Zeam works in partnership with licensed financial institutions and payment providers to facilitate fiat and crypto transactions across Africa, Europe, and select global corridors. Read our crypto disclosure here (link)

Use of Zeam’s services is subject to jurisdictional availability and regulatory constraints. By accessing or using this website or our app, you confirm that you are doing so voluntarily, without direct solicitation where local regulation prohibits such engagement. Zeam does not promote, market, or offer its services to users in jurisdictions where such activity is restricted.

Zeam is committed to compliance with global Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations. 

Use of Zeam’s services is subject to jurisdictional availability and regulatory constraints. By accessing or using this website or our app, you confirm that you are doing so voluntarily, without direct solicitation where local regulation prohibits such engagement. Zeam does not promote, market, or offer its services to users in jurisdictions where such activity is restricted.

Zeam is committed to compliance with global Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations.